Call Centre Operator

About the company

Our client is a leading provider of integrated services across Australia and New Zealand, with a focus on creating and sustaining the modern environment by delivering essential infrastructure services.

They are seeking a professional Call Centre Operator to join their team in Kingsgrove, NSW. This role is essential for coordinating maintenance services for social housing initiatives, serving as the critical communication link between contacts and maintenance service providers.

About the role

• Respond to and manage incoming calls and emails regarding the status of maintenance work orders.
• Liaise with and follow up with tradespersons and contractors to ensure timely and accurate service delivery.
• Operate and maintain Work Management Systems (WMS) for logging interactions, updating work order statuses, and tracking progress.
• Work consistently to meet or exceed established Service Level Agreements and Key Performance Indicators for resolution and response efficiency.

What we're looking for

• Demonstrated professional experience in a customer service or contact centre setting.
• Proven ability to achieve and sustain performance targets and KPIs.
• Strong administrative capabilities, including meticulous attention to detail, proficiency in data entry, and effective documentation management.
• Demonstrated ability to work effectively within a structured and varied shift roster.

Key information

• Location: Kingsgrove, NSW (Street parking is available.)

• Work Hours: Full-time, 38 hours per week. Shifts are rostered between 7:00 AM - 7:00 PM, Monday - Sunday.

• Training: The initial 4 weeks of employment require mandatory in-office attendance (Kingsgrove) from 9:00 AM - 5:00 PM, Monday - Friday for training purposes.

• Work Arrangement: Following training, Monday-Friday shifts are in the office. Weekend shifts are performed remotely from home.

If you are ready to apply your expert customer service and administrative skills to a vital community service contract, apply today! For a confidential discussion, contact naomi.cropper@randstad.com.au for more info

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.